Check your shipment thoroughly on its arrival, in case of any damage in your boxes you have to take the pictures of that boxes to instantly inform the courier services by which you can easily avail the returns policy. If you do not inform the courier services of PackagingNinjas in a given time then our company will be not responsible for any damage or misshapen. To avail the returns policy, make sure that the product must be kept in the original packaging it was sold in otherwise we will not consider it.
Refunds will be applied back to the credit card you are used for the purchasing, after that, a confirmation message of refund will be sent to you. Moreover, you can re-order the boxes or can avail the refunds of damaged boxes. Refunds will be processed and approved within 25 days from the start day you applied for the refund policy. Unless the item is defective, the refund policy will be not applied on the custom made or tailor-made boxes. Claim your return policy within three working days after the delivery to start up the return mechanism and if you are not able to do so then your return policy will be not processed as we mentioned in our terms and conditions. PackagingNinjas will require the digital images of the defective boxes to proceed your returns or refunds policy as we mentioned above that it will only proceed if you apply for it within three days.
PackagingNinjas provides you with the opportunity to exchange the product if it you get a wrong size, colour or item according to terms for return policy which are mentioned above.
You are responsible for the shipping charges of the product you want to exchange, the company will be not responsible for that. And if a claim for the refund policy then your shipping charges will be not returned to you.
If you receive a defected or damaged boxes then readily inform us to avail the refund or return policy.
If you avail sale or promotional boxes from us then we want to make it clear that the refund and return policy will be not applicable to these boxes.
You can contact us via our website PackagingNinjas.com or you may also call us for further information.